Founded and leads a multidisciplinary creative and technology agency delivering brand, digital, infrastructure, and production solutions. DesignHerd operates across the full spectrum — from strategy and identity through to technical build and operational execution.

• Built the agency from inception — defining the service model, culture, positioning, and client approach as a full-spectrum creative-technology practice
• Worked with 40+ organisations ranging from early-stage startups to SMEs to large corporate entities, across industries including financial services, media, hospitality, security, education, and entertainment
• Delivered work across multiple countries — client and project engagements spanning Zambia, South Africa, Russia, USA, Canada, and Angola
• Designed and implemented network infrastructure for multiple organisations — including structured cabling, LAN/WAN architecture, and enterprise Wi-Fi deployments
• Installed and configured surveillance systems for corporate and commercial clients — from hardware specification and wiring through to software setup and handover
• Delivered integrated brand solutions across identity, web development, multimedia production, print, and e-commerce infrastructure
• Currently directing A Part of Brilliance — the flagship documentary brand film for the Zambia National Science Foundation, produced for their fundraiser, website, and social channels
• Managed the full client lifecycle across all engagements: acquisition, brief development, project delivery, and long-term partnership retention

Eventology is an event management company operating across Zambia’s commercial events and entertainment sector. Held concurrently with DesignHerd — the role spans the full operational breadth of the business, from event logistics and stakeholder coordination through to systems development and financial oversight.

• Plans, organises, and executes events end-to-end — from initial scheduling through on-site setup, coordination, and post-event wrap
• Coordinates directly with event promoters, managing scheduling, briefing, and logistics for promoter engagements across the calendar
• Manages communication with brand representatives, ensuring alignment between brand requirements and on-ground event delivery
• Oversees asset management and inventory — tracking, maintaining, and coordinating the transportation of equipment and materials to and from events
• Manages bar operations where Eventology runs its own bar, including stock control, staffing coordination, and service delivery
• Responsible for financial record-keeping across events: logging expenditures, reconciling revenue, and producing post-event profit and loss summaries
• Built the company’s inventory management system from scratch, improving stock visibility and operational control
• Designed and developed the Eventology website, establishing the company’s digital presence
• Produced and refined a suite of internal operational documents — SOPs, briefing templates, run sheets, and reporting frameworks

Full-scope operational and creative leadership for a hospitality business — covering everything from staff and systems to brand identity, procurement, and the physical environment.

• Managed all business operations — staff scheduling, service standards, day-to-day decision-making, and operational continuity
• Handled client management including de-escalation of difficult client situations, service recovery, and maintaining the standard of customer experience
• Oversaw procurement and purchasing — sourcing suppliers, negotiating terms, managing stock levels, and controlling costs
• Managed the employee recruiting process from advertising through to onboarding and probationary review
• Coordinated all maintenance requirements — identifying issues, engaging contractors, overseeing work, and ensuring the venue remained fully operational
• Designed and developed the Taboo website, establishing the business's online presence and digital identity
• Designed all menus and promotional material — printed collateral, social assets, and in-venue brand touchpoints
• Designed and implemented IT infrastructure from the ground up to support both operations and customer experience

Elevated from Operations Manager to full administrative leadership within three months — assuming ownership of the company's entire operational, HR, financial, and administrative infrastructure.

• Managed and directed all company supervisors — setting expectations, conducting performance oversight, and maintaining operational standards across sites
• Conducted regular patrols and location checks, ensuring field operations met contracted service levels and identifying risks before they escalated
• Handled company payroll end-to-end — calculating, processing, and reconciling staff payments with full accuracy and confidentiality
• Owned the full recruiting process — advertising, screening, interviewing, and onboarding new personnel at all levels
• Led client acquisition efforts, developing new business relationships and expanding the company's contracted client base
• Managed client retention and onboarding — structuring onboarding processes and maintaining active relationships to protect long-term contracts
• Directed and liaised with the Operations Manager on day-to-day deployment, resource allocation, and field coordination
• Built and formalised the company's internal documentation and systems from the ground up — SOPs, HR records, operational frameworks, and reporting structures
• Managed IT infrastructure end-to-end: security systems, CCTV networks, and network stability across all locations
• Directed process optimisation initiatives delivering a documented 20% improvement in operational efficiency

Held creative and operational leadership across a full-service media production environment — directing content, managing talent, overseeing equipment, and building the internal infrastructure that made consistent delivery possible.

• Directed creative output across brand campaigns, media productions, and client communication strategies
• Acted as Director of Photography (DOP) on productions — making key decisions on framing, lighting, visual language, and on-set execution
• Planned and set up scenes for shoots — location prep, blocking, lighting rigs, and crew coordination prior to capture
• Edited a wide range of content across formats: commercial campaigns, social media cuts, brand films, and event coverage
• Managed talent across productions — booking, briefing, directing on set, and maintaining working relationships with on-screen and off-screen contributors
• Handled equipment procurement from needs assessment through to purchase — identifying what was required, sourcing it, and managing it as a company asset
• Coordinated ongoing equipment maintenance, ensuring production assets remained shoot-ready and downtime was minimised
• Built the company website, establishing Luna's digital presence and portfolio infrastructure
• Curated and produced a library of internal documents — production runsheets, briefing templates, client-facing proposals, and workflow guides
• Drove a 30% increase in client brand visibility through strategic, data-informed media execution

Worked within a full-service advertising agency producing visual campaigns and brand assets for clients across Zambia’s commercial and public sectors.

• Developed high-impact visual campaigns across digital and print platforms for national clients
• Built brand storytelling through cohesive design systems, campaign asset suites, and production-ready artwork
• Collaborated with marketing and account teams to align creative execution with client strategy and audience targets

Sole IT lead for the institution — responsible for full network infrastructure, security systems, and operational continuity across the school environment.

• Managed and maintained the full school LAN infrastructure including security systems and redundancy planning
• Delivered technical training for staff on systems use and best practices, improving operational independence
• Provided proactive first-line support ensuring minimal downtime and uninterrupted day-to-day operations

Operated within a multilingual outbound sales environment running campaigns across major international brands. Progressed from Sales Manager to Senior Sales Manager, taking full ownership of team performance, campaign delivery, and cross-departmental strategy.

• Ran branded sales campaigns on behalf of clients including HP, Canon, Nikon, and Ford — managing the team's positioning, messaging, and conversion approach for each campaign
• Hand-picked and assembled the 20-person team, selecting individuals with the right aptitude and then building their capability from the ground up
• Drove and trained the team to build and retain a strong client base — combining performance coaching with structured accountability
• Worked collaboratively with other sales managers on acquiring new brand campaigns and maintaining the standards required to retain them
• Coordinated with the Russian-speaking department on sales strategies and methodologies, resulting in a 4% measurable boost in overall sales performance
• Generated and developed training materials used by the training team — translating real campaign experience into structured learning content
• Drove a 15% increase in client acquisition across managed campaigns through targeted strategy and team execution

Combined training, technical support, and strategic insight delivery in a role that cut across creative tools, IT infrastructure, and business advisory.

• Delivered professional training programmes on multimedia tools and production systems to staff and client organisations
• Provided hands-on technical infrastructure support, collaborating with IT teams to maintain operational continuity
• Produced strategic insight reports and analysis to guide business decision-making at management level

Operated at the intersection of commercial and technical — responsible for scoping, selling, and seeing through delivery of digital products to clients.

• Scoped and sold bespoke digital products including custom web development and application builds
• Collaborated directly with engineering teams throughout implementation, bridging the gap between client expectations and technical delivery
• Managed the full client relationship pipeline from first contact through project handover and retention

A secondary income role held concurrently with other positions across this period — delivering practical English language education with a multimedia and technology focus within an institutional setting.

• Delivered practical ESL instruction with a focus on real-world communication, critical thinking, and applied language use
• Designed and produced digital learning materials and interactive content, elevating the standard and engagement of classroom delivery
• Applied multimedia tools and production sensibility to teaching — bringing a creative and technical edge to the educational environment
• Contributed to technical and creative institutional initiatives beyond direct teaching, supporting the school's broader operational development
• Built working relationships with students from diverse international backgrounds, strengthening cross-cultural communication and adaptability

• Managed full office operations, budgets, procurement, and IT systems
• Handled customer escalations, protecting client relationships and company reputation

• +260 968 747 400
• skywalker737@yahoo.com

• +260 969 525 046
• mich@stemzambia.org

• +260 977 321 039
• accounts@secuaid.com

• +260 977 568 566
• kalumbuchama15@gmail.com